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Refund policy

At [Legal Firm Name], we value your trust and strive to provide the highest level of service. This Refund Policy explains the circumstances under which refunds may be issued, the process for requesting a refund, and the terms and conditions governing refunds.

1. ELIGIBILITY FOR REFUNDS

Refunds may be considered under the following conditions:

1.1 Incomplete Service Delivery

(i) A refund request may be accepted if the service has not been delivered within the agreed timeline and no significant work has commenced on the case or task.

1.2 Service Dissatisfaction

(i) If you are dissatisfied with the quality or outcome of the service provided, a refund may be considered. This will depend on the proportion of the work completed and its alignment with the agreed scope of work.

1.3 Double Payment

(i) If duplicate payments for the same service are detected, a full refund of the additional payment will be issued.

1.4 Improper Service Initiation

(i) Refunds will be granted if an error occurred on our part during the initiation process and no substantial legal work has begun.

2. NON-REFUNDABLE SERVICES

Refunds will not be provided for the following:

2.1 Completed Services

(i) Refunds are not issued once the requested service has been fully completed and delivered.

2.2 Change of Mind

(i) Refunds will not be provided if you decide to cancel the service after work has commenced without providing a valid reason.

2.3 Consultation Fees

(i) Payments made for one-on-one legal advice or strategy sessions are strictly non-refundable, as these are time-based services provided directly by our professionals.

2.4 Court Filing and Administrative Costs

(i) Any third-party costs incurred, such as court filing fees, administrative charges, or other disbursements, cannot be refunded.

2.5 Force Majeure

(i)Refunds will not be issued for delays or service disruptions caused by circumstances beyond our control, such as natural disasters, government actions, or system failures.

3. REFUND REQUEST PROCESS

If you believe you are eligible for a refund, follow the steps below:

3.1 Submit a Refund Request

(i) Send an email to [Insert Email Address] or contact us via [Customer Support Contact Information]. Please include:

1) Full Name

2) Contact Information

3) Service Purchased

4) Transaction Reference Number

5) Date of Purchase

6) Detailed Reason for Refund Request

3.2 Evaluation of Request

(i) Our team will review your request within 7 business days to determine eligibility. During this period, we may contact you for further clarification or additional documentation.

3.3 Approval and Refund Processing

(i) If the refund is approved:

1) Refunds will be issued via the original payment method.

2) Refund processing may take up to 14 business days after approval.

(ii) If the refund is declined, you will be notified with an explanation of the decision.

3.4 Supporting Documentation

(i) You may be required to provide documents such as payment receipts, communication records, or any relevant evidence to support your refund claim.

4. ADDITIONAL TERMS & CONDITIONS

4.1 Time Limit for Refund Requests

(i) Refund requests must be made within 30 days of the service purchase date.

4.2 Refund Deductions

(i) In cases where partial work has been completed, the refund amount will be calculated after deducting the cost of work already performed.

4.3 Dispute Resolution

(i) If you are dissatisfied with the outcome of your refund request, you may escalate the matter to the Consumer Claims Tribunal of Malaysia for mediation or resolution.

4.4 Compliance with Malaysian Laws

(i) This Refund Policy complies with applicable Malaysian consumer protection laws and regulations.

5. CONTACT INFORMATION

If you have any questions or need assistance, please contact us:

  • Email: [Email Address]
  • Phone: [Phone Number]
  • Office Address: [Office Address]